Contact information
Client Concierge
We Are Here for You
At AVAHEL, exceptional service is an essential part of the experience.
Whether you would like to discover more about our watches and jewellery, enquire about a particular piece, receive assistance with an order, or learn more about our collections, our Client Concierge team is here to help.
We believe every interaction should reflect the same care, attention to detail, and considered approach that define AVAHEL.
For enquiries, guidance, and personalised assistance, we invite you to get in touch.
Contact Our Team
Client Care & WhatsApp
0317 0161010
For direct assistance with your AVAHEL experience, contact our Client Concierge through WhatsApp or telephone during our stated service hours.
Our team can assist with:
- Order confirmations and delivery updates.
- Product availability and collection enquiries.
- Watch and jewellery specifications.
- Sizing and product information.
- Returns, exchanges, and refund enquiries.
- General assistance before and after your purchase.
For order-related enquiries, please include your order number so that we can assist you more efficiently.
General Enquiries & Customer Support
For questions about our collections, existing orders, returns, exchanges, or other customer service matters, please contact us by email.
When contacting us about an existing purchase, please include your order number and a brief description of your enquiry.
Our team will review your message and respond as soon as reasonably possible during our operating hours.
Press, Media & Partnerships
For press enquiries, editorial features, brand collaborations, strategic partnerships, and corporate opportunities, please contact our dedicated media address.
To help us understand your proposal, please include a brief introduction, the nature of your enquiry, relevant links or supporting materials, and your preferred contact details.
We welcome considered opportunities that align with AVAHEL's brand identity, values, and long-term vision.
Client Care Hours
Our Client Concierge is available during the following hours, Pakistan Standard Time (PKT).
Monday – Saturday
10:00 AM – 8:00 PM
Sunday
Closed
Messages received outside our operating hours, including Sundays, will be reviewed when our team next becomes available. We aim to respond promptly, but response times may vary depending on enquiry volume and complexity.
How We Can Assist You
Before Your Purchase
Discover product details, explore available styles, enquire about sizing, or receive guidance in selecting a watch or jewellery piece.
After Your Purchase
Receive assistance with order status, delivery enquiries, product concerns, returns, exchanges, and applicable warranty information.
For Professional Enquiries
Connect with our team regarding press coverage, editorial projects, brand collaborations, and business partnerships.
A More Personal Experience
At AVAHEL, we understand that choosing a timepiece or jewellery piece can be a considered decision. Our team is here to provide clear information and thoughtful assistance so that you can make your choice with confidence.
For your security, please do not share passwords, card security codes, or one-time passwords (OTPs) through email, WhatsApp, or telephone.
For your privacy, include only the personal information necessary for us to assist with your enquiry.
We Look Forward to Hearing from You
Whether you are discovering AVAHEL for the first time or already own a piece from our collections, we appreciate your interest and the trust you place in us.
AVAHEL
BEYOND TIME
Considered design. Lasting elegance.